Refunds
Two products, two plain policies. Last updated September 27, 2026.
| You bought | Full refund | After that |
|---|---|---|
| A Watch pass | Any time before the first alert is delivered | If our watchers are down for more than 24 hours during the pass, we extend it by that time |
| A Book It fee | If Disney cancels the reservation we booked | Not refunded once a matching reservation is confirmed and kept; nothing is charged if we miss it |
| A Stella plan | Within 30 days of purchase, no questions asked | Case by case; if something clearly broke on our end, we make it right |
Watch passes
A Trip Pass, Trip Pass Plus or Agent plan is a one-time purchase that ends on its own. It can be refunded in full any time before the first alert is delivered. Email hello@wishweaver.ai from the address on your account and we process it.
Once an alert has been delivered, the pass has done the thing you bought it for, so it is no longer refundable. If our watchers are down for more than 24 hours during your pass, we extend the pass by that time. The status page shows every watcher's last check, in public.
Free watches cost nothing and need no refund. You can pause or delete any watch from your dashboard.
Book It fees
A Book It fee is charged only after Disney confirms the reservation you asked for, so there is nothing to refund when an opening is gone before we can take it. If Disney later cancels a reservation we booked, we refund that booking's fee in full, without you asking. Once a matching reservation is confirmed and you keep it, the fee is not refunded; the fee is for the booking, not for the meal or the appointment. If you want a reservation cancelled, reply to its confirmation email at least 24 hours ahead; Disney's own no-show or late-cancel charge, if any, is passed through to your card on file as described in our terms.
Stella plans
If Wishweaver didn't deliver what you needed, email hello@wishweaver.ai within 30 days of your purchase and we'll process a full refund. No forms, no interrogation, no guilt trip.
Include the email address you used at checkout so we can find your order. You do not need to explain why. We may ask (so we can improve for future customers), but any explanation is optional and does not affect the refund. If we ask and you'd rather not answer, just say so.
Beyond 30 days. Refunds after 30 days are handled case by case. If something clearly broke on our end, whether Stella got your family wrong, the site failed you at a critical moment, or the plan was unusable, email us and we'll make it right. If it's been six months and you had a great trip, we'll gently point out that you kept the plan for six months.
How refunds are paid
Refunds are processed through Stripe back to the original payment method. It typically shows up in your account within 5 to 10 business days depending on your bank.
What doesn't qualify
We can only refund what you paid Wishweaver. If your Disney trip cost changed for reasons outside our control, like a hotel canceling, a ride closing for refurbishment during your visit, or Disney raising prices between planning and booking, we can't refund those costs (we never received that money). An opening we alerted you to that another guest booked first is Disney's availability, not ours. We can and will still refund your Wishweaver purchase under the policies above if you feel we didn't deliver.
Why we're confident offering this
We're a founding-customer stage product. Every refund tells us something we need to fix. Rather than defend a bad experience, we'd rather learn from it. If you use the refund policy, you're helping us build something better.
That said: if you love your plan or your alert got you the reservation, we'd rather have that as a testimonial than your purchase back. Email us that too.